Cancellation, Return and Refund Policy

Order Cancellation

Customers can cancel an order within 12 hours of placing it for a full refund. After the 12 hours, cancellation request will not be eligible for a refund.

No Return Policy

We do not accept returns unless the product is damaged during transportation. In such cases:

- To qualify for a refund, customers must provide a clear, uninterrupted video recording of the unboxing and inspection of the plant on arrival.

- Refund will only apply to damaged plants.

- Delivery charges will be deducted from the refund amount.

Processing Refunds

Upon receiving and verifying the unboxing video, refund will be processed within 7-10 business days. Refund will be issued to the original payment method.