Cancellation, Return and Refund Policy

Order Cancellation

Customers can cancel an order within 12 hours of placing it for a full refund. After the 12-hour period, cancellation requests will not be eligible for a refund.

No Return Policy

We do not accept returns unless the product is damaged during transportation. In such cases:

To qualify for a refund, customers must provide a clear, uninterrupted video recording of the unboxing and inspection of the plant on arrival.
Refunds will only apply to damaged plants.
Delivery charges will be deducted from the refund amount.

Processing Refunds

Upon receiving and verifying the unboxing video, refunds will be processed within 7-10 business days. Refunds are issued to the original payment method.